Customer Service

CUSTOMER

SERVICE

CLAIM FOR VEHICLE DAMAGE

NEW REQUESTS

Public Liability Claims (damage to vehicle, property or personal injury)

We understand that a burst tyre or unexpected dent can set you back significantly. Even worse
are accidents or injuries. If this damage is linked to the road infrastructure that we maintain in the
City of Johannesburg you can file a claim for damages.

In order for your claim to be considered, please forward a completed Claim Form with applicable
supporting documents as listed on the Form to:

Johannesburg Roads Agency
Attention: Public Liability Claims
P.O. Box 1450
Braamfontein
2017

Johannesburg Roads Agency
Attention: Public Liability Claims
75 Hellen Joseph Street
Cnr. Harrison Street
Johannesburg

Click here to download a copy of a Claims Form

Please note that receipt of your claim is done on a without prejudice basis. Each claim is assessed on its own merits and acceptance of the claim does not imply automatic acceptance of validity of your claim, admission of liability or commitment to the settlement of the claim.

TRAFFIC CALMING REQUESTS

PROCEDURE ON LOGGING PETITIONS

The Office of the Speaker is the custodian of Petitions. It is therefore the duty of the Speaker to promote and facilitate a fair and equitable process of considering petitions submitted to the Council in terms of the current petitions process and policy.

The petition is registered at the speaker’s office and given a reference number.

A letter of acknowledgement is sent to the petitioner

The relevant Ward Councillor is informed of the petition in his/her ward

The petition is referred to the affected Department or a Municipal Owned Entity (MOE) for consideration and response

The Department/MoE considers the petition and submits either a progress report or a report and closure form to the Petitions Standing Committee

GENERAL ENQUIRIES

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